• Shannon – Veterinary Assistant / Receptionist

    Shannon grew up in the Ottawa valley but relocated to Kingston to complete the Veterinary Assistant program at St. Lawrence College. She graduated in 2013 and worked as a veterinary assistant in Kingston, Ontario for 4 years where she enjoyed working with exotic pets such as snakes, lizards, pocket pets and birds. In the spring of 2019, she made the big move from Kingston back to Ottawa and joined the QWAH team almost immediately. Shannon is often found up at reception or helping with treatments and surgery.  Her special interests include dentistry and follow up care in patients. Outside of work Shannon enjoys spending time with her family, reading, walking, swimming and doing acrylics paintings.  She has 2 cats, Cheerio and Bella.


  • Andrea – Registered Veterinary Technician

    Andrea always knew she wanted to work in veterinary medicine. After completing a Bachelor of Science degree in her hometown of Thunder Bay, ON, she moved to Ottawa to pursue an education and career as a Veterinary Technician. While attending the Veterinary Technician program at Algonquin College, Andrea worked as a Veterinary Assistant at Alta Vista Animal Hospital from 2008 to 2010. Upon graduation from Algonquin College in 2010, Andrea became a Registered Veterinary Technician at the Ottawa Veterinary Hospital where she learned a great deal about emergency medicine, surgery and patient care. After starting her family, she realized that balancing shift-work and parenthood can be quite a challenge, and she joined us here at the Queensway West Animal Hospital in 2014.

    Andrea has a passion for pet nutrition and client education. She enjoys working with behaviourally challenging pets and continuing to learn new things every day.

    Outside of work, Andrea enjoys spending time with her family – her husband, 2 sons, 2 male cats (Butters and Lenny) and a female hound/pyranese mix (Dany) – camping, reading, photography and enjoying the small things in life.

  • Anne – Receptionist

    Anne grew up in Riverview, New Brunswick with a dog, cat and her own horse (MyBet). After UNB and moving to Ottawa; Anne worked in a Dental office for 7-8 years before pursuing a career in the Veterinary field. Anne came to Queensway West April 1st, 2000, after working for 7 years as receptionist and vet assistant with a large and small animal practice.

    Anne has two adult daughters and now lives on her own. When not working, she enjoys doing dinner parties with friends, reading, celtic music and biking.

  • Dawna – Registered Veterinary Technician / Hospital Manager

    Dawna Lucas started with Queensway West Animal Hospital as a Veterinary Technician in June of 2010.  She is a mother of 3 adult daughters and grandma to 1 sweet baby girl. Dawna lives with her family on a 12 acre hobby farm in rural Kinburn.  Animals on the farm include 3 cats, 3 horses, 2 miniature donkeys, Lily a Golden Retriever and Loki an Afghan Hound.

    Dawna worked as a Credit Union Administration Manager for 15 years prior to her position here; she then left this job to raise her 3 daughters while operating a successful Hobby Farm Childcare business from home, introducing many children to life on a hobby farm sharing her love of animals.  When her children were older, this love of animals lead her to a complete career change, taking her back to school full time to make her dream of working with animals a reality as a Registered Veterinary Technician graduating from Algonquin College in June of 2010.


  • Amanda – Reception / Veterinary Assistant

    After working in a pharmacy for 10 years, Amanda received her Medical Laboratory Assistant / Technician diploma in the spring of 2010. She also received her Ontario Society of Medical Technologists certification the same year. Amanda has always wanted to work in the veterinary field and that dream was fulfilled when she started with Queensway West Animal Hospital in May 2010. Amanda shares her home with her two dogs, Buddy, and Harley and her cat, Edicus. Her interests outside the hospital include photography, camping, crafts, ATVing and spending time with family and friends.

  • Erin – Registered Veterinary Technician

    After living in many different parts of the world, Erin came back to Ottawa to attend Algonquin College. She first completed the Veterinary Assistant program but realized she wanted to do more in her career, so she went on to complete the Veterinary Technician program, graduating in 2018.

    Erin currently lives with her two cats Jinxx and Sasha. In her spare time she loves to spend time with her friends and go travel to visit her parents.