What to Expect at a Veterinary Appointment
Knowing what to expect at your first appointment will help make the process more pleasant for both you and your pet.
1. Get Settled
Please arrive approximately 10 minutes early to fill out our New Client Form. To save a bit of time, you can complete the New Client Form online in advance.
2. Meet Your Veterinarian
Your veterinarian will review your pet's history and discuss their issues. They will also make time to answer any questions you may have.
3. Exam, Diagnosis & Treatment
We will conduct a physical exam of your pet to establish a baseline of health. If we identify any health issues, we will provide you with a diagnosis and options for treatment.
After your visit, we will create a detailed report of our diagnosis and your pet's treatment plan. We will keep this information for whenever you need it.
Pet Owner Resources
Medical Records
Access your pet's medical records with AllyDVM.
Financing Options
We offer Lendcare payment plans on a case-by-case basis through approval.
Hospital FAQs
Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.
- What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, debit, Visa, MasterCard and American Express.
- Are there payment plans available for my pet’s care?
We are proud to offer financing with LendCare. They have an easy application process that will give you results in minutes.
- Will I be provided with an estimate of costs?
We are happy to provide a good-faith estimate of the cost of our services prior to treating your pet. However, unforeseen circumstances may arise that impact your final bill.
We can run through our written estimate with you before you leave our facility, and will require a deposit based on our estimate prior to any further treatment.
- Should I call ahead to book an appointment?
Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your dog or cat.
If your pet needs emergency care during our regular business hours, please contact us right away.
- What is your appointment cancellation policy?
If you need to cancel or reschedule an appointment, we require 24 hours’ notice by phone. Otherwise, you will be subject to a cancellation fee.
- What types of animals do you treat?
We take care of domestic dogs and cats of all breeds and sizes.
- Where can I purchase my pet's prescription and food?
You can purchase all the medications and specialty food your pet needs right here at our Kanata veterinary clinic.
When you need to renew your pet's prescription, give us a call. In many cases, we are able to renew the prescription and have it ready for pickup within 48 hours of the request being received.
Additionally, pet food and treats, as well as select medications, can be ordered through our online store and delivered directly to your home.
- Where are you located?
Our hospital is located in Kanata, Ottawa. Take the Queensway (417) to the March Road/Eagleson Road exit. At the intersection of Teron Road and Campeau Road, turn south into the Village Green Plaza.
- What are the fees associated with an emergency visit?
Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.
If further hospitalization, diagnostics or surgery are needed, a deposit is required up front, with payment in full due when your pet is discharged.
- Can you help with my pet insurance?
We’re happy to help you fill out pet insurance forms for your pet’s visit.
New Patients Welcome
Our team of Kanata veterinarians provides the personalized medical care your pet deserves. Get in touch today to book your companion's first appointment.